The Carrefour chain of stores has launched its first store in a self-service format. The store is located in Warsaw at ul. Światowida 18 and operates around the clock, including non-trading Sundays. If the new format is a success, in the future similar stores may appear in other parts of Warsaw.
Carrefour states that opening the store at Światowida is a response to the needs of Warsaw residents. At the same time, it is to be a 24-hour store with the most popular items bought, built on the basis of customers’ shopping preferences through the trading weekdays.
The available products include not only the typical food-to-go offer, i.e. sandwiches, snacks, drinks or sweets, but also fresh products, such as packaged fruit and vegetables, bread and butter, products requiring refrigeration, such as dairy products, sausages, fish or necessities, e.g. flour, rice, sugar, oil, coffee, tea, spices. There you will also find ready meals, basic hygiene products, animal feeds and organic products such as vegetable milk and hummus.
Machines in the store are tailored to the nature of the products given to customers by means of elevators, guaranteeing the safety of products as delicate as eggs. Sales are carried out via a touch panel, which means that the shopping list and payment using the card or BLIK application takes place only once, and the receipt of purchases is carried out on individual machines. The self-service store also has a coffee vending machine, and there are specially marked parking spaces in front of the store.
The store is maintenance free, but customers can ask for help in case of unwanted situations. In case of problems with payment or collection of products, you can use the 24-hour Call Center. The availability of goods will be monitored and supplemented as needed by employees.
After testing the current solution, which will last for several months, there is a chance to popularize this format, e.g. in housing estates, tourist locations and in the mobile version.